Everything you need to know about getting your FITLAB gear — and what to do if something isn't right.
Shipping
Processing time
Orders are dispatched within 1–2 business days of being placed. Orders placed on weekends or holidays begin processing the next business day.
Delivery time
Estimated delivery is 10–18 business days after dispatch. Times can vary by destination, carrier and peak seasons such as the holidays.
Shipping rates
Available shipping methods and exact rates for your address are calculated and shown at checkout before you pay.
Tracking
Every order is fully tracked. You'll receive a shipping confirmation email with tracking details once your order is on its way, and you can follow it from the Orders section of your account.
International orders
Enter your address at checkout to see if we deliver to your location and which rates apply. Any customs duties or import taxes charged by your country are the responsibility of the recipient.
Returns
Return window
You have 14 days from the date your order is delivered to request a return. Items must be unused, in the condition you received them and in their original packaging. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.
Before you send anything back
FITLAB does not operate a physical returns warehouse, so please contact us before returning any item. Include your order number and a short description of the issue, and we'll reply with the right next steps for your situation.
Damaged, defective or incorrect items
If your order arrives damaged, faulty or isn't what you ordered, contact us within 14 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.
Refunds
Approved refunds are issued to your original payment method within 10 business days of the return being accepted.
Order changes and cancellations
Need to change or cancel? Contact us right away. Once an order has entered fulfillment, changes may no longer be possible.
For full details, see our Refund policy and Shipping policy.
Questions?
Our team is happy to help. Visit the Contact page or read our FAQ.