Refund policy

Last updated: November 10, 2026

We want you to be happy with your FITLAB gear. If something isn't right, here's how returns and refunds work.

Return window

You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging, with your order number or proof of purchase.

How to start a return

FITLAB does not operate a physical returns warehouse, so please contact us before sending anything back. Email us at sethtovey411@gmail.com or use our Contact page with your order number and the reason for the return. If your return is accepted, we'll send you instructions on how and where to send your item. Items sent back without first contacting us will not be accepted.

Return shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, defective or incorrect items

Please inspect your order on arrival. If an item is damaged, faulty or not what you ordered, contact us within 14 days of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or full refund at no cost to you.

Non-returnable items

Items that have been used, worn, damaged after delivery, or are missing original packaging or parts cannot be returned. Gift cards and sale items are also non-returnable unless they arrived damaged, defective or incorrect.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a new order for the item you want.

Cancellations

If you need to cancel or change an order, contact us as soon as possible. Once an order has entered fulfillment, it may no longer be possible to cancel it, but you can still request a return within the 14-day window.

Refunds

We'll notify you once we've received and inspected your return and let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, please contact us.